Player’s withdrawal has been delayed

Despite the player’s plea to have his account reopened and the winnings paid out, we could not support the player’s claim due to his breach of the casino’s terms. The player from Germany had requested self-exclusion from the casino on June 25, 2024, due to gambling addiction but did not receive a response or account suspension. As a result, on June 27-28, the player relapsed and lost €850.

The player from Austria had experienced a delay in receiving his €900 withdrawal from an online casino. He had expressed dissatisfaction as the casino’s terms and conditions had stated a 3-working-day payout period. However, the player later confirmed that he had received both payouts.

German Player’s withdrawal is delayed.

However we are not seeing enough information about setting gambling limits. Also if you wish to close your account, you need to contact customer support who will close the account in 24 hours. Players should always have the option to close their account the minute they feel it is necessary. Kingmaker has an impressive collection with over 8,500 titles varying from slots to live tables and from exclusive games to table games. And to top it all, they also have sports betting with great odds and thousands of events.

• The complaint was rejected because the casino closed the account within three business days, which was considered an acceptable timeframe for account closure.
• The player from Spain has 3 pending withdrawals from Kingmaker Casino dated back to April 2024.
• The player from Greece had been waiting for a withdrawal for less than two weeks.
• On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences.
• The player had claimed to receive no satisfactory explanation for the delay.

Player experiences delayed withdrawal.

The issue was eventually resolved, with the player confirming receipt of the funds. The player from Germany had been waiting for a withdrawal for less than two weeks. After the complaint was submitted, we had advised the player to be patient as withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. We assured him that we would intervene if his verified account didn’t receive the approved withdrawal after 14 days.

The casino had not provided an explanation nor responded to the player’s attempts to communicate. The player had made successful withdrawals in the past and had passed all KYC verifications. The casino later revealed that the player’s account had been closed due to a chargeback request for one of their deposits, which was considered a breach of the casino’s terms and conditions.

The player confirmed the resolution and the complaint had been marked as resolved. The player from Italy was unable to withdraw his funds from the casino. Two withdrawals of 500 euros each were declined due to a claimed change in the processing company, despite using the same Postepay card successfully on other sites. The complaint was closed as the player failed to respond to our messages and questions, preventing further investigation. The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. The Complaints Team noted that the player did not respond to follow-up inquiries regarding the status of the withdrawal.

The player from Germany had experienced a delay in payout and expressed frustration over the unreliability of the casino. The player had been waiting for payment for 20 days, which was won using real money, not a bonus. The player also reported that his account verification had been rejected and that the casino had not been responsive to his inquiries. Despite the efforts of the Complaints Team to assist, the player had requested to reject his complaint.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team had advised her that it was common for withdrawals to take some time due to KYC verification or a high volume of withdrawal requests. They had asked her to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player later confirmed that she had received her payout. An Australian player had reported a delay in receiving three withdrawals from an online casino dated back to 18th April, totaling approximately $300 AUD. The player had contacted support multiple times but continued to face delays.

The complaint was rejected because Kingmaker Casino did not operate with a German license and therefore did not have access to the OASIS register. Additionally, the player had not directly requested self-exclusion from Kingmaker Casino. The player from Italy had her account blocked soon after winning a sum of 6,800 euros. Although the account was under review and she had sent all required documents for verification, she was worried about potentially losing her winnings. It turned out that the account was closed due to the use of a third-party kingmaker casino login payment method, which breached the casino’s Terms and Conditions and made KYC impossible.